Digitize data recovery workflows with ServiceNow®
Create an automated and standardized process for managing data recovery workflows utilizing ServiceNow ITSM.
With the certified Ontrack app integration, you can deliver a seamless experience for customers when they have a data loss situation.
Ontrack ServiceNow App
Certified. Automated. Standardized.
With the certified Ontrack Data Recovery App integration, ServiceNow ITSM users can automate a data recovery workflow directly within the ServiceNow platform.
Find out more about how the app works and how it can add value to existing incident management workflows:
![ServiceNow Partner ServiceNow Partner](https://resources.ontrack.com/hs-fs/hubfs/ServiceNOW/img_600x600_servicenowpromo.png?width=400&height=400&name=img_600x600_servicenowpromo.png)
Pitching the Ontrack App integration to clients
Check out these useful scoping questions and key sales messages that can add value to your conversations about the Ontrack ServiceNow App.
Here are some relevant job titles to speak to within an organization about the Ontrack ServiceNow App:
- Support Manager
- Helpdesk Manager
- ServiceNow System Owner
- Storage Manager/Director
- Backup Manager
- IT Manager
- Get a free shipping label to the nearest Ontrack location
- Receive local language support and service delivery with 19 data recovery labs around the world
- Create a global standard for data recovery incident workflows
By using Ontrack ServiceNow App, your clients can be safe in the knowledge that they already have a vendor approved for data recovery services, instead of needing to find a vendor on a reactive basis each time a user has a need.
As a result, your clients can get their data back faster with an approved global process, while using a vendor they know and trust.
Having a global standard and process for data recovery ensures policy compliance, and address modern security threats, regulatory demands (such as GDPR) and global service-level agreements (SLAs).
Objection handling
Some enterprises are adopting thin clients with no local storage, or have policies that require documents to be saved (if not created) on their networks, Office 365 or OneDrive environments. In addition, smartphones are often backed up to the cloud.
Here are some talking points and responses that you can leverage when discussing storage infrastructure with your clients:
Do end points have any local storage?
✔️
Yes
- By policy, all data is to be backed up/stored in SharePoint/network/Teams – what is the backup window? How soon after the data is created is it backed up?
- Some backups are done real time (OneDrive or other autosaved), but others are only once a day.
- An important proposal or spreadsheet analysis can be created in a day.
- A drive crash before the backup can create more than just a lost day of work.
- A gap in network connectivity could coincide with the data loss at the endpoint.
- Ontrack regularly recovers data for enterprises that have an issue with a backup that failed or wasn’t set up properly.
- Admins delete VMs on a regular basis, sometimes the wrong one.
- The sooner the data recovery process is started, the greater the chances for full recovery and less impact to the business.
❌
No
- ServiceNow app is still relevant
- The ServiceNow app creates efficiency and speed for data loss events on the network/server storage.
- Ontrack regularly recovers data for enterprises that have an issue with a backup that failed or wasn’t set up properly.
- Admins delete VMs on a regular basis, sometimes the wrong one.
- The sooner the data recovery process is started, the greater the chances for full recovery and less impact to the business.
- Smartphones – often text messages and photos are not backed up by enterprise. Ontrack can recover critical information from the mobile device.
In all cases, the ServiceNow app speeds up the process to get a data recovery started for endpoints, servers, VMs and tapes, by integrating with existing ITSM workflows. Furthermore, the Ontrack ServiceNow app can be used to initiate the process for tape restores, email extraction for eDiscovery cases for the legal department.
Here to help
Got a question? Contact us for assistance:
Omair Farooq
Channel Account Manager
Office: 571.373.8461
Email: omair.farooq@ontrack.com