Digitize data recovery workflows with ServiceNow®

    Create an automated and standardized process for managing data recovery workflows utilizing ServiceNow ITSM.

    With the certified Ontrack app integration, you can deliver a seamless experience for customers when they have a data loss situation.

     

     

    Ontrack ServiceNow App

    Certified. Automated. Standardized.

    With the certified Ontrack Data Recovery App integration, ServiceNow ITSM users can automate a data recovery workflow directly within the ServiceNow platform.

    Find out more about how the app works and how it can add value to existing incident management workflows:

     

    Find out more

    ServiceNow Partner

    Pitching the Ontrack App integration to clients

    Check out these useful scoping questions and key sales messages that can add value to your conversations about the Ontrack ServiceNow App.

    Here are some relevant job titles to speak to within an organization about the Ontrack ServiceNow App:

    • Support Manager
    • Helpdesk Manager
    • ServiceNow System Owner
    • Storage Manager/Director
    • Backup Manager
    • IT Manager
    Does your company use ServiceNow for ITSM?
    If your client already uses ServiceNow for their IT service management, they can leverage the free Ontrack Data Recovery App integration as part of their existing IT helpdesk workflow.
    If a user had a data loss incident today, how would you resolve it?
    This is a great opening question to determine the current process that the client follows when a user has a data loss situation. With the Ontrack ServiceNow App, companies can create a global, automated standard for data recovery requests directly within the ServiceNow platform.
    Create a global standard
    Manage the entire data recovery incident for any company location or employee in the world. With the Ontrack ServiceNow App, your clients can:
    • Get a free shipping label to the nearest Ontrack location
    • Receive local language support and service delivery with 19 data recovery labs around the world
    • Create a global standard for data recovery incident workflows
    Use a pre-approved vendor

    By using Ontrack ServiceNow App, your clients can be safe in the knowledge that they already have a vendor approved for data recovery services, instead of needing to find a vendor on a reactive basis each time a user has a need.

    As a result, your clients can get their data back faster with an approved global process, while using a vendor they know and trust.

    Maintain compliance

    Having a global standard and process for data recovery ensures policy compliance, and address modern security threats, regulatory demands (such as GDPR) and global service-level agreements (SLAs).

    Support all devices
    Reduce the chances of permanent critical data loss from any server or storage system, from any manufacturer. Support any type of device with a standardized process, including HDDs, SSDs, desktops, laptops, smartphones, tablets, servers, NAS, SAN, and virtualized systems. 

    Objection handling

    Some enterprises are adopting thin clients with no local storage, or have policies that require documents to be saved (if not created) on their networks, Office 365 or OneDrive environments. In addition, smartphones are often backed up to the cloud.

    Here are some talking points and responses that you can leverage when discussing storage infrastructure with your clients:

     

    Do end points have any local storage?

    ✔️

    Yes

    • By policy, all data is to be backed up/stored in SharePoint/network/Teams – what is the backup window? How soon after the data is created is it backed up? 
    • Some backups are done real time (OneDrive or other autosaved), but others are only once a day. 
    • An important proposal or spreadsheet analysis can be created in a day. 
    • A drive crash before the backup can create more than just a lost day of work.
    • A gap in network connectivity could coincide with the data loss at the endpoint.
    If there is data loss at the backup/server location…
    • Ontrack regularly recovers data for enterprises that have an issue with a backup that failed or wasn’t set up properly.
    • Admins delete VMs on a regular basis, sometimes the wrong one.
    • The sooner the data recovery process is started, the greater the chances for full recovery and less impact to the business.

    ❌

    No

    • ServiceNow app is still relevant
    • The ServiceNow app creates efficiency and speed for data loss events on the network/server storage. 
    • Ontrack regularly recovers data for enterprises that have an issue with a backup that failed or wasn’t set up properly. 
    • Admins delete VMs on a regular basis, sometimes the wrong one. 
    • The sooner the data recovery process is started, the greater the chances for full recovery and less impact to the business. 
    • Smartphones – often text messages and photos are not backed up by enterprise. Ontrack can recover critical information from the mobile device.

     

     

     

     

     

    In all cases, the ServiceNow app speeds up the process to get a data recovery started for endpoints, servers, VMs and tapes, by integrating with existing ITSM workflows. Furthermore, the Ontrack ServiceNow app can be used to initiate the process for tape restores, email extraction for eDiscovery cases for the legal department.

    ServiceNow Certified App

    ServiceNow App Store

    Visit the ServiceNow App store to find out more about the free Ontrack Data Recovery App integration, view the licensing requirements and access the application installation/configuration guide.

     

    Visit ServiceNow Store

     

    Here to help

    Got a question? Contact us for assistance:

    Omair Farooq

    Omair Farooq

    Channel Account Manager

    Office: 571.373.8461

    Email: omair.farooq@ontrack.com